Choose the priority of this ticket. 

All tickets are set to standard priority by default.

Tickets flagged with a &lt;b&gt;blue&lt;/b&gt; priority indicate that an e-mail flood condition has been detected. When a ticket has more than 10 replies in a 5 minute period flood protection is enabled.

Manually setting the priority to blue will also enable flood detection.

No further e-mails will be sent by the parser for the ticket in question while flood protection is enabled.

To remove flood protection change the priority to anything other than blue (Flood Detection Enabled).